Hey there! At Wilipack, we’re not just another faceless online store—we’re real people who genuinely care about your experience. Ever since our founder started replying to customer emails personally (yes, even at 2 AM!), we’ve made it our mission to keep that human touch alive.
Got a question, suggestion, or just want to chat about that perfect packaging solution? Here’s how to reach us:
Prefer real-time help? Look for the chat bubble in the corner—our team’s standing by. Fun fact: Our chat reps have a 98% satisfaction rating. Not bad, right?
Remember that time we completely redesigned our eco-friendly packaging line based on customer feedback? That wasn’t some corporate decision—it came from emails just like yours. We might not get everything perfect (who does?), but we’ll always listen.
P.S. If you’re wondering about response times during holidays—yes, we’re slower, but we’ll still get back to you. Family comes first, for us and for you.